30 Activities for Internal Customer Care
Jenny Hill Patricia Tallack and Hugh Garai
Ashgate
A4Looseleaf
406
1996
The approach is experiential and participative. And as in all Gower training manuals each activity includes detailed guidance for the trainer together with ready-to-copy masters of any material needed for participants. The learning methods used include job-based projects team games case studies guided discussions roleplays questionnaires and quizzes.

30 Activities for Internal Customer Care

  • Publisher: Ashgate
  • ISBN: 9780566076435
  • Availability: Η διαθεσιμότητα των βιβλίων εξαρτάται από τον εκάστοτε εκδότη.
  • €68.75
  • Ex Tax: €68.75