which many organizations now see as an essential part of securing their future success. The recent research and examples of best practice collected here come from a variety of business environments
often resulting in demonstrably sharp turnarounds in overall performance."
Bernard Burnes and Barrie Dale
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and show that investing time in partnerships leads to wide-ranging improvements in quality
"Working in partnership' with customers and suppliers is a pivotal part of the cultural change from being shareholder focused to stakeholder focused