Rhoda James
Ashgate Dartmouth
Hardback
270
1997
Ombudsman schemes are an increasingly important redress mechanism for people with complaints against those large financial and other organisations which have a pervasive influence on the lives of most of us. This book describes and evaluates in detail six of these key ombudsman schemes: those which cover insurance banking building societies corporate estate agents and the pensions and personal investment sectors and which between them represent the different structural features inherent in the UK private ombudsman system.