Ash Quarry Productions
Gower
DVD
0
2006
This 11 minute DVD describes these five common traps for effective listening and the skills needed to avoid them. The skills are demonstrated in a number of real-life examples including communication between an employee and their boss a customer service manager responding to an angry phone customer a despatch manager talking with a customer a union delegate interviewing some employees and a personnel manager counselling a staff member.
Gower
DVD
0
2006
This 11 minute DVD describes these five common traps for effective listening and the skills needed to avoid them. The skills are demonstrated in a number of real-life examples including communication between an employee and their boss a customer service manager responding to an angry phone customer a despatch manager talking with a customer a union delegate interviewing some employees and a personnel manager counselling a staff member.