Dennis Patterson
Ashgate
Hardback
488
2004
In today?s library environment the only constant seems to be change. This book describes how external and internal organizational changes have specifically affected library support staff who being at the sharp end of the service have to cope with the effects of change on a daily basis. Library managers need to inform themselves on how change affects the working experiences of staff and how in the face of uncertainty and upheaval they can ensure those staff remain motivated and committed. Drawing upon case study and interview data the author discusses: who library support staff are and why library managers should be particularly concerned about their welfare; the changing working environment of library support staff; work design; working conditions; the organizational climate; workforce planning and equal opportunities. The result is a rich picture of the current state of support staff roles in today?s libraries.
Ashgate
Hardback
488
2004
In today?s library environment the only constant seems to be change. This book describes how external and internal organizational changes have specifically affected library support staff who being at the sharp end of the service have to cope with the effects of change on a daily basis. Library managers need to inform themselves on how change affects the working experiences of staff and how in the face of uncertainty and upheaval they can ensure those staff remain motivated and committed. Drawing upon case study and interview data the author discusses: who library support staff are and why library managers should be particularly concerned about their welfare; the changing working environment of library support staff; work design; working conditions; the organizational climate; workforce planning and equal opportunities. The result is a rich picture of the current state of support staff roles in today?s libraries.