Ash Quarry Productions Pty Ltd
Ashgate
DVD
0
2005
In this film hear from a former Disney executive about how leadership can ensure that high quality customer service is consistently delivered. Key learning points include: the importance of a strong consistent service message empowering front line employees to provide service maintaining service enthusiasm for the long term the difference between managers and leaders. The programme features psychologist Peter Quarry interviewing Doug Lipp an international business consultant USA.
Ashgate
DVD
0
2005
In this film hear from a former Disney executive about how leadership can ensure that high quality customer service is consistently delivered. Key learning points include: the importance of a strong consistent service message empowering front line employees to provide service maintaining service enthusiasm for the long term the difference between managers and leaders. The programme features psychologist Peter Quarry interviewing Doug Lipp an international business consultant USA.