Geoff Reiss Malcolm Anthony John Chapman Geof Leigh Adrian Pyne and Paul Rayner
Gower
Hardback
738
2006
The global market means that many organizations now have offices affiliates suppliers call centres clients and customers in a wide range of countries and cultures. Employees at a variety of levels are expected to have as good skills in cross-cultural working as in any other key competency. The Cross-Cultural Communication Trainer's Manual provides a complete toolkit for the trainer/facilitator needing to design and deliver cross- or inter-cultural training for both mono- and multicultural audiences.
Gower
Hardback
738
2006
The global market means that many organizations now have offices affiliates suppliers call centres clients and customers in a wide range of countries and cultures. Employees at a variety of levels are expected to have as good skills in cross-cultural working as in any other key competency. The Cross-Cultural Communication Trainer's Manual provides a complete toolkit for the trainer/facilitator needing to design and deliver cross- or inter-cultural training for both mono- and multicultural audiences.