Ash Quarry Productions
Ashgate
DVD
0
2005
Angry and frustrated callers can sometimes become abusive or even threatening - making a stressful interaction for the person handling the call. Discover the six skills for handling these difficult calls and how to give professional warnings before terminating a call.
Ashgate
DVD
0
2005
Angry and frustrated callers can sometimes become abusive or even threatening - making a stressful interaction for the person handling the call. Discover the six skills for handling these difficult calls and how to give professional warnings before terminating a call.