Simon Harris
Gower
Paperback
200
This 12 minute DVD illustrates the three main elements to giving bad news sensitively and effectively - get to the point deal with reactions focus on positives - and illustrates the techniques with a series of real-life scenarios.
Gower
Paperback
200
This 12 minute DVD illustrates the three main elements to giving bad news sensitively and effectively - get to the point deal with reactions focus on positives - and illustrates the techniques with a series of real-life scenarios.