Ray Prytherch
Gower
Hardback
432
1998
The book begins with Part I analyzing the context and trends of the information world. In Part II Strategy and Planning the information environment is explored in more detail with Chapters 3 and 4 presenting the main issues and principles of financial planning and strategic planning. Part III The Service Infrastructure looks at customer care the role of performance measurement and research in service improvement and the influence of copyright law in the delivery of information products to customers. Part IV Managing Resources includes five chapters on strategic management information auditing human resource management preservation and disaster management. The last part of the Handbook Part V Access and Delivery focuses on the potential of electronic systems with chapters on subject gateways and Z39.50 electronic publishing intranets and new models of access and delivery. Each part of the Handbook begins with an introduction by the editor and the book concludes with a directory of organizations including useful URLs and a glossary.
Gower
Hardback
432
1998
The book begins with Part I analyzing the context and trends of the information world. In Part II Strategy and Planning the information environment is explored in more detail with Chapters 3 and 4 presenting the main issues and principles of financial planning and strategic planning. Part III The Service Infrastructure looks at customer care the role of performance measurement and research in service improvement and the influence of copyright law in the delivery of information products to customers. Part IV Managing Resources includes five chapters on strategic management information auditing human resource management preservation and disaster management. The last part of the Handbook Part V Access and Delivery focuses on the potential of electronic systems with chapters on subject gateways and Z39.50 electronic publishing intranets and new models of access and delivery. Each part of the Handbook begins with an introduction by the editor and the book concludes with a directory of organizations including useful URLs and a glossary.