Valerie Karn Rachel Lickiss and David Hughes
Ashgate Dartmouth
Hardback
272
1997
This book makes recommendations about good practice in complaints handling for housing practitioners based on the authors? empirical research and recent requirements and developments in complaints handling by social landlords.
Ashgate Dartmouth
Hardback
272
1997
This book makes recommendations about good practice in complaints handling for housing practitioners based on the authors? empirical research and recent requirements and developments in complaints handling by social landlords.