Paul Taylor, Sam Daws and Ute Adamczick-Gerteis
Ashgate
Hardback
594
1997
The Citizen?s Charter has been described as John Major?s big idea and despite its detractors, has been implemented in a wide range of public sector organisations. These include the Health Service, the rail industry, education, social security and local government. The application of the charters should, in theory, revolutionise service delivery and ensure that public services are sensitive to the needs of citizens.
Ashgate
Hardback
594
1997
The Citizen?s Charter has been described as John Major?s big idea and despite its detractors, has been implemented in a wide range of public sector organisations. These include the Health Service, the rail industry, education, social security and local government. The application of the charters should, in theory, revolutionise service delivery and ensure that public services are sensitive to the needs of citizens.