Pat Cochrane
Ashgate
Hardback
186
1999
This book will enable you to set up an outbound telephone selling operation either 'from scratch' or by retraining customer service staff in the skills of professional selling over the phone. Straightforward and practical throughout Pat Cochrane will take you step-by-step through the management issues that need to be addressed.
Ashgate
Hardback
186
1999
This book will enable you to set up an outbound telephone selling operation either 'from scratch' or by retraining customer service staff in the skills of professional selling over the phone. Straightforward and practical throughout Pat Cochrane will take you step-by-step through the management issues that need to be addressed.