Compendium of Customer Service Questionnaires and Inventories
Sarah Cook
Gower
Looseleaf
242
2002
Thirty questionnaires and inventories covering different aspects aspects of customer care including service employee attitudes (3) service employee competencies and skills (6) other employee attitudes to internal service (3) customer perceptions (5) measures of service performance (4) quality of service processes (4) quality of service management (4). The questionnaires include material to help the users interpret the results.

Compendium of Customer Service Questionnaires and Inventories

  • Publisher: Gower
  • ISBN: 9780566084287
  • Availability: Η διαθεσιμότητα των βιβλίων εξαρτάται από τον εκάστοτε εκδότη.
  • €60.00
  • Ex Tax: €60.00